- You have a lot to offer your customers. Sometimes it is quite complex.
- You have technical know-how, but special communication skills are required to really tell the story about your products and services. That can be a challenge.
- How do you prepare yourself for the communication challenge?
- You or your technical team may feel reluctant to communicate at times. How do you overcome this?
We can help.
Our one-on-one training and in-house workshops are designed specifically for technical people. We help you communicate with ease. We help you find your voice when it matters, with confidence, no matter who you’re talking to.
Browse our most popular courses outlined below then book your free 30 minute strategy session so we can tailor a bespoke training programme for your specific needs.
Get to the Point
1/2 day tailored in-house workshop to cover any of the following customer communication skills:
- Clear and persuasive written/verbal communication skills
- How to present technical information in a customer-friendly way
- Do’s and Don’ts of “talking technical” to make it meaningful for the customer
- Technical service and sales skills over the telephone
- Overcoming telephone phobia to enhance customer relationships
Amplify the Comfort Zone
1/2 day tailored in-house workshop to cover any of these customer relationship skills:
- Interpersonal skills to grow customer relationships
- Professional image and body language training to grow sales confidence
- Understanding buyer behaviour
- Understanding your strengths and style
- How to turn your strengths into benefits for the customer
Crowd Survival
1/2 day tailored training session for technical businesses attending conferences or networking at business functions. Covers the following skills:
- How to prepare for networking
- Understanding your Unique Selling Proposition
- How to overcome the fear
- Strategies to cope with a large crowds and maximise the value of attendance
- Do’s and Don’t s of what to say, eat and drink
- Selecting follow up methods that work
Design to Delivery
2 x 2 hour tailored one-on-one training sessions designed for technical businesses that design and build products or software specifically to meet customer specifications. Sessions cover any of the following project management skills:
- Creating and documenting robust systems for project management that are reliable and repeatable
- Building continuous improvement into procedures
- Building communication control into projects to ensure all stakeholders are informed as parameters are changed or project milestones met
- Closing the loop to ensure technical operations have the same vision of the outcome as the customer expects
- Minimising risks through communication check points during the design and build process
- Communicating with the customer on consequences of shifting goal posts
- Identifying “What if” scenarios and conducting analysis and testing
- Contingency planning to avoid cost or performance pitfalls
Technical Service Templates
2 hour tailored one-on-one workshop designed for businesses where technical service people interact with customers. The purpose of this workshop is to:
- Improve operational efficiency
- Document “in head” procedures to be utilised as training tools for staff and to give customers a consistent, positive experience
- The templates created enable technical service staff to communicate effectively with customers and uncover future needs that will lead to increased sales and business growth
We Are All Different
1/2 day tailored in-house workshop for Managers of technical businesses who have a mixture of technical and non-technical people in their team. Session covers:
- Understanding the personality types of the various people in the team
- How to ensure different needs of each type are met
- Understanding how different people are motivated
- How to avoid conflict between different personalities and grow a culture of respect
- Creating higher productivity by having a cohesive team
Use Your Yo-Yo
1/2 day in-house training session for Businesses where Managers or team members may face rejection in their work. Suited to any business with customer-facing roles. Session provides:
- Resilience tools to bounce back from disappointment and rejection
- How to grow mental toughness
- How to manage stress, “keep your hair on” and remain productive during tough times
- How Managers can maintain positive morale in the team and encourage people who need assistance
Anti-Competitive Practices NZ
1/2 day in-house training session for technical businesses to ensure they understand and follow the rules of the Commerce Act.
- Learn what to say and what not to say to competitors
- Create company guidelines for sales and service staff to ensure they follow the requirements of the Act
- Know how to collaborate with competitors on projects and joint ventures and still remain within the law
- Understand how to avoid price fixing when determining price strategy
- How to avoid breaking the rules when tendering for projects
Anti-Competitive Practices in Overseas Markets
1/2 day in-house training session for technical businesses to ensure they understand and follow the rules of Anti-Competitive law in overseas markets.
- Learn what to say and what not to say to competitors
- Create company guidelines for sales and service staff to ensure they follow the requirements
- Know how to collaborate with competitors on projects and joint ventures and still remain within the law
- Understand how to avoid price fixing when determining price strategy
- How to avoid breaking the rules when tendering for projects